FAQs

What are your delivery fees?

Our delivery fees are calculated automatically at checkout based on delivery from our Spotswood premises. We deliver all across Melbourne, Geelong and surrounds. If you have a number of grazing boxes to deliver to multiple locations, please provide us with a list of the addresses so that we can custom quote a delivery run for you. You can email us at hello@eatplatelove.com.au

What time will my grazing box be delivered?

Our grazing boxes are usually delivered between 10am - 5pm daily. We are unable to provide you with an exact delivery time due to a number of external factors including: route scheduling, driver's workload, traffic, roadworks and unforeseeable events. Alternatively you are welcome to pick up your order from our Spotswood kitchen between 8am-5pm with notice.

What time will my breakfast box be delivered?

Our breakfast boxes are usually delivered between 8am - 11am. If you require it to be delivered by a certain time please let us know before placing your order and we'll try our best to accommodate your request. Alternatively you are welcome to pick up your order from our Spotswood kitchen with notice.

 

What happens if the recipient is not at home?

Please take all possible steps to ensure that someone is home to receive the delivery at the location specified. If there is no answer at the door the driver will attempt to call the recipient to advise of a safe place to leave at the premises and if safe to do so. Any requested re-deliveries will require an additional charge. When placing your order online please include the recipient's mobile number under Shipping details and your own mobile number under Billing details. This provides us with two points of contact is the recipient is not home/does not answer the door/phone.

 

Are you able to cater to dietary requirements?

Absolutely! Please advise if you have any dietary requirements at time of booking or by selecting when ordering online. We can cater to Vegetarian, Vegan/Plant Based, Halal, Gluten Free, Pregnancy Friendly and Nut Free. If there is anything else, please just ask!

Disclaimer:

Whilst every effort is made to accommodate various dietary requirements our Kitchen is not completely Nut, Gluten or Dairy free therefore cannot guarantee an allergen free environment. Our team take every precaution to ensure safe food handling practices when it comes to preparing and setting up your grazing table, platter or grazing box. Unfortunately, once guests begin grazing there is no guarantee of cross contamination occurring. Therefore, if there is something in particular that you would prefer not to be used (such as nuts), please let us know as we want all of your guests to enjoy their Grazing experience!

 

How can I provide feedback?

We pride ourselves on using fresh & quality ingredients to ensure that you and your guests enjoy every mouthful! If we could have done things a little better please let us know by emailing hello@eatplatelove.com.au as we are always looking to improve. If you would like to show us some love you can drop us a review on Google here https://g.page/eat-plate-love/review?gm or alternatively on our Facebook page.

How does setup work?

We will arrive 1-2 hours prior to the event to setup, so that everything is ready just as your guests arrive. You provide the table and we provide everything else! Please locate the table in a cool place (preferably inside on a hot day).After the event we will have a pickup service return in the following days (as agreed with you prior) to collect the grazing boards, stands and props. All you need to do is provide them in the box provided to you (there will be a checklist of items to ensure that nothing gets left behind). Any items missing or damaged will incur a replacement fee.

 

Additional items available:

  • Feel like something a little more sweeter? We can also quote a cake, cupcakes, macrons, cake pops, biscuits etc (minimum qtys apply)
  • We do require you to provide us with a table, however if this is not possible, we can provide one for hire for an additional fee if advised at time of booking.
  • Whilst decorative foliage will be used to frame and highlight your grazing table, we can also add a floral centerpiece.